Shipping

Shipping to Canada and United States is available  on merchandise ordered via the website and excludes taxes.

 

Shipping in Quebec

Delivery is free in the province of Quebec for any purchase of $50 or more before taxes and after discounts. For any purchase of less than $ 50 before taxes and after discounts, a fee of $7.95 before taxes will be charged.

 

Shipping anywhere else Canada

Delivery is free anywhere else in Canada for any purchase of $75 or more before taxes and after discounts. For any purchase of less than $ 75 before taxes and after discounts, a fee of $11.95 before taxes will be charged.

 

Delivery to the United States

Shipping fees to the U.S. are $35 before taxes.

 

Cancellation and return policy

You can cancel your order up to one (1) hour after placing it. After this period, no cancellation can be made and no refund will be made.  To cancel your order please contact Casou via email info@casou.ca indicating the order number.

 

If you notice that we have made a mistake in your order, please contact us as soon as possible so that we can correct the situation.

If a package or a product is damaged, please take a picture (or several) and contact us by email at info@casou.ca within 5 days of receiving the order.

 

If a package is sent to an incorrect address (that you submitted) and returned to us, you are responsible for the shipping costs.

 

International shipping: please make sure that you can import our products into your country. Taxes, customs and shipping charges are the responsibility of the customer. Casou is not responsible for customs seizures.

 

Due to the nature of the products, we do not accept returns.

 

For more information

Please communicate directly with Casou :

Email : info@casou.ca
Phone : (514) 629-7225